Return & Refund Policy

We want you to feel confident shopping with AONLO. If something is not right with your order, our Customer Care team is here to guide you through the return, damaged-item or missing-item process.

30-Day Returns Eligible items may be returned within 30 days of receipt.
Return Support Contact our team before sending an item back so we can provide the next steps.
14-Day Damage Notice Damaged-item requests should be submitted within 14 days of delivery.

Standard Returns

Changed your mind?

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order. Eligible returned items will be refunded once the return has been received and processed.

Standard shipping charges are not refundable.

Return terms may differ during selected promotional periods. If your order was placed as part of a special promotion, please review the promotion terms and conditions that applied when the order was placed.

Products purchased from another authorized retailer must be returned or exchanged through that retailer directly.

Return Process

Start your return with us.

Before returning an item, please contact .

Include your order number and the item you would like to return. Our Customer Care team will review your request and provide the return instructions and, where applicable, the return label.

Please do not send a return without first contacting our team, as this may delay identification and processing of your return.

Damaged Items

Received something damaged?

If an item arrives damaged, please contact us within 14 days of receiving your order.

Email with the subject line DAMAGED and include:

  • Your order number;
  • A clear photo of the damaged item;
  • A short description of the issue.

Providing these details helps our team review the issue and advise you on the next steps.

Missing Items

Part of your order missing?

If you have not received your complete order, please first review your shipping confirmation, as some items may occasionally be shipped separately.

If an item is still missing, email with the subject line MISSING ITEM and include your order number.

Our Customer Care team will review the order details and assist you with the next steps.

Need Help?

We’ll help you sort it out.

For questions about returns, refunds, damaged products or missing items, contact AONLO Customer Care and include your order number whenever possible.

Contact Customer Care →